The Information Technology (IT) and IT-Enabled Services (ITES) sector plays a pivotal role in India's economy, contributing significantly to GDP, exports, and employment. As a global IT powerhouse, India has established itself as a preferred destination for outsourcing and high-value technology services. However, the sector faces critical workplace challenges that require urgent attention to maintain its competitive edge and sustain growth.

Employee engagement and work-life balance have emerged as pressing concerns in the fast-paced IT industry. High stress levels, long working hours, and the blurring of work-life boundaries, especially in the wake of remote work trends, are impacting employee wellness and productivity. These factors contribute to increased turnover rates, exacerbating the existing shortage of skilled IT talent. The industry must prioritize strategies to enhance the overall employee experience, focusing on mental health support, flexible work arrangements, and career development opportunities.

Amidst ongoing layoffs in certain segments of the sector, companies face the dual challenge of rightsizing their workforce while retaining top talent. Additionally, the rapid advancement of artificial intelligence (AI) presents both opportunities and challenges. Organizations must navigate the complexities of integrating AI into their operations, upskilling their workforce to leverage these technologies, and addressing concerns about job displacement.