Ashish Himthani
Head Customer Service Experience & Quality
Tata CLiQ
Avijit Mohapatra
Senior Director of Customer Experience Transformation
Flipkart
Brad Cleveland
Author
Leading the Customer Experience
Deepa Krishnan
Director - Marketing, Category, Loyalty, Digital
Tata Starbucks
Dharmender Narang
SVP & Chief Customer Experience Officer
IIFL Securities
Dipu KV
Senior President
Bajaj Allianz General Insurance
Guneet Vijan
Director
Deloitte India
Hari Shankar Mishra
Sr. VP Customer Experience
Future Generali India Insurance Co. Ltd.
Jayant Jain
VP Marketing & Customer Services, Head Loyalty & Shopper Insights
Reliance Retail Ltd
Karishma Gupta
Partner
Deloitte India
Parag Lokhande
EVP, Head Analytics and Strategy
Kotak Securities
Parveen Chander Kumar
Executive Vice President – Sales and Marketing
The Indian Hotels Company Limited
Peter Jayaseelan
VP & Managing Director (South Asia) and Head- APAC (Public Sector Business Unit)
Jabra
Prashant Shetty
COO
Germin8
Ravi Kumar V R Majumdar
CGM & CXO
State Bank of India
Rohan Padha
Director
Deloitte India
Ruchir Bhatnagar
Executive Vice President, Customer Development
Colgate-Palmolive (India) Limited
Sanjay Gupta
VP – South Asia and Middle East
NICE
Sanjay Tiwari
Head- Operations, Customer Experience (CX) & Reinsurance Strategy
HDFC Life
Shantanu Garg
Vice President Marketing
Grasim Industries - Aditya Birla Group
Shep Hyken
Customer Service & CX Expert
Shubhranshu Singh
CMO, CVBU
Tata Motors
Subodh Shiohare
Solutions Director, South Asia & Middle East
NICE
Sunil Mathur
EVP, Head Analytics & Marketing
HDFC Bank
Uday Bhosale
Head of CRM & Escalations Management
Eureka Forbes
Umang Shah
Sr Consultant Presales
Avaya
Vaibhav Rao
Regional Director for Customer Experience (CX)
Pfizer Asia
Varadharajan Ragunathan
Head - Monetization & Customer Engagement
Big Basket
Vivette D’cruz
Partner