The evolution imperative

The advent of technological advancements, coupled with evolving customer expectations, has led to significant changes in the Indian BFSI Sector. One key trend has been the adoption of digital technologies to enhance customer engagement and streamline operations. The BFSI sector in India has witnessed a surge in online banking, mobile wallet services, and digital insurance platforms. This shift towards digitalisation has not only improved efficiency, but also opened new avenues for digital collaboration.

However, along with these opportunities come several challenges. The workforce in the BFSI sector must adapt to new skill requirements, including data analytics, artificial intelligence, and cybersecurity expertise. Continuous learning and upskilling have become crucial to stay relevant in this dynamic industry.

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Employee Experience: a strategic differentiator

This sector relies heavily on its workforce's expertise, customer service, and innovation. By fostering a favourable employee experience, organizations can attract and retain top talent, which is crucial in an industry that requires specialised digital skills. A purpose-driven employee experience directly correlates with improved customer experience as employees who feel valued, engaged, and empowered are more likely to provide exceptional service to customers.

Simply, creating a positive employee experience is not just a luxury, but a strategic imperative for the BFSI sector. It enhances talent attraction and retention, improves customer service, aids in compliance and adaptation, and fosters a healthier, more resilient workforce. Together, these contribute to the long-term success and sustainability of organizations in this highly competitive industry.

Building on the success of our flagship event, "Most Preferred Workplace 2023-24," we are excited to shift the focus squarely onto the BFSI sector in our upcoming initiative, "Most Preferred Workplace 2023-24 BFSI edition." This unique forum will convene HR leaders from BFSI companies to engage in discussions on the latest workplace trends, including best practices in talent acquisition, reskilling, and digital upskilling. Additionally, we will also delve into effective strategies for improving employee experience.

Furthermore, we will celebrate and honour standout BFSI companies that have achieved remarkable transformations in their business landscapes, resulting in employee experiences that are characterized by competence, significance, collaboration, and inspiration.

Key Discussion Points

Creating inclusive and collaborative work culture
Bridging the digital talent gap
Future of work trends in the BFSI sector
Approaches to enhancing employee engagement
Strategies to improve digital dexterity of the existing workforce

Shaped by
In-depth Research

This unique initiative has been shaped by insights gleaned from an industry-wide consumer study conducted by Lead Cap Ventures, with brands appraised on the following parameters:

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Employee Experience

Digital Dexterity

Skilling and Upskilling

Competitive Compensation

Empathy and Supportive Leadership

Industries Covered

  • Commercial Banks
  • Insurance Companies
  • Non-banking financial companies
  • Commercial Banks
  • Microfinance
  • Fintech

Why Attend ?

Industries Covered Interact and network with human resource experts from BFSI sector
Learn newest workplace trends in the BFSI sector
Build your knowledge through power packed leadership sessions
Engage with industry peers


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