Trooya by Germin8 is a proprietary social media customer engagement tool that functions as a social media contact center, helping companies track concerns, complaints, and queries from customers over a single-window interface and thus allowing them to service their customers better, faster, and more efficiently.
Germin8 is a leading social media intelligence and social CRM company that has helped over 150 brands engage with their customers on social media in real-time. With more than 16 years of experience, their clientele includes ICICI Bank, Tata Croma, Dr. Reddy's, Aadhar (UIDAI), PepsiCo, and Tata Steel, among others.
Germin8 offers ORM, social CRM, and deep intelligence based on social media and digital conversation through proprietary technology and a team of subject matter experts. They become your digital guardian to structure your brand’s online reputation, provide data-driven actionable insights, monitor brand and competitor conversations, mitigate crises, and respond to customer queries in real time.
With their in-house technology and a team of subject matter experts, they do all the heavy lifting and provide a one-stop solution and a seamless experience for all your digital intelligence requirements.
Germin8 has been featured in NASSCOM, CNBC Young Turks, and Ispirits Intech, and has also won several awards as an innovative startup. Germin8 was also featured in Bloomberg for our analysis of the Indian Elections.