webinar

AI's 3 Waves:
Reshape Your Business

April 18, 2024, 11:30 A.M. to 1:00 PM IST

Register Now

The tech industry has entered the age of artificial intelligence. According to IDC research, the primary AI application being explored or implemented is in Customer Service & Support, highlighting the growing role of AI in enhancing customer experience and operations.

Our recent GenAI and C Suite Surveys revealed the top three outcomes executive teams want to achieve in the next 18 months are Productivity, Customer Engagements and New Business Models. Reaching these outcomes requires a three-wave approach, focusing on:

Efficiency Gain and Cost Reduction Time
Customer Engagement and Experience
Innovation in Business Models

AI Revolution: From Drain to Gain - Discover How Cost Centers Become Profit Powerhouses

Join leaders from Uniphore, IDC, Altruist, John Clements Consultants Inc. and more on April 18, 2024, from 11:30 a.m. to 1 p.m. IST for an in-depth discussion on:

  • How can businesses effectively prepare their customer experience and call center operations for the integration of AI, ensuring a strategic advantage in today's competitive landscape?
  • Could you elaborate on the significance of the top 3 business outcomes – Productivity, Customer Engagements, and New Business Models – in driving competitive differentiation through AI initiatives? And how these outcomes can drive competitive differentiation.
  • How can integrating Generative AI, Knowledge AI, and Emotion AI enhance customer experiences, provide actionable insights, and optimise processes across various departments?
  • How can AI-powered solutions enhance KPIs like Average Handling Time (AHT) and Time to Resolution (TTR) to boost operational efficiency and customer satisfaction?
  • How can AI-driven strategies elevate customer experience and transition customer service from being perceived as a cost driver to becoming a value centre within an organisation?
  • Could you elaborate on how Uniphore's contact center solutions support businesses in adapting to evolving customer engagement trends and driving innovation in customer service paradigms?

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Speakers

KEYNOTE
Alex Koshy

Alex Koshy, Vice President, Sales Uniphore

Alex Koshy With over 19 years of experience, Alex is a seasoned CX, EX, and DX leader. His tenure at industry giants like NICE and Automation Anywhere showcases his prowess in pivotal sales roles. Recognized as a thought leader, he collaborates closely with C-Suite executives, driving transformative initiatives. Alex's strategic insights consistently enhance customer experiences, elevating global brands. He's not just a sales leader but a catalyst for innovation, propelling organizations towards success in the digital era.

PANELISTS
Deepika Giri

Associate Vice President at IDC

Makesh Sankaran

CEO , Altruist Technologies Pvt Ltd

Maria Carolina V. Dominguez

President and CEO, John Clements Consultants Inc.

Amit Kale

AVP & Quality Leader-APMEA, Global Quality Leader - Consumer, Transformation Head - Philippines at Wipro

Rahul Otawat

VP of Strategy, Analytics, & Data Science at Mashreq Bank

Dennis Wakabayashi

Global Voice of CX | Customer Experience Journalist

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