Greater for All Intents:
Harnessing Gen AI for better CX
In the rapidly changing landscape of the business world, ensuring an exceptional customer experience is no longer an option but a necessity for achieving success. The incorporation of artificial intelligence, specifically generative AI, is playing a pivotal role in reshaping the way businesses engage with their customers, given its transformative potential.
Recognizing the paramount significance of this shift, Uniphore and Team Marksmen are thrilled to present a virtual webinar on Using Generative AI for Customer Experience as a part of its CX Transformation Virtual Series. This interactive webinar aims to provide a comprehensive platform for knowledge exchange, insightful discussions, and networking opportunities for customer experience leaders curious about leveraging Generative AI.
Who should attend?
Director, VP, SVP, MD, CXO, & Founder - Customer Service, Customer Experience, Customer Care, Customer Engagement, Customer Communications, Contact Centre/Call Center, Digital Transformation, Business solutions, Digital Innovation, Experience Strategy, Business Transformation
Speakers
Anamika Chatterjee
Head Customer Service - Retail Finance
Hero FinCorp
Aravind Ganapathiraju
Vice President of Applied Sciences
Uniphore
Mousumi Lahiri Roy
VP & Head Customer Insights
Aditya Birla Capital
Ravi Kumar V.R. Majumdar
CGM & CXO
State Bank of India
Varadharajan Ragunathan
Head- Monetization & Customer engagement
Big Basket
Jennita James
Director, Sales Development
Uniphore
Key Discussion Points
- Understanding Generative AI: Exploring the concept and capabilities of Generative AI in the context of customer experience transformation.
- Augmenting Customer Interactions: Exploring how Generative AI-powered voice bots, virtual assistants, and recommendation systems can enhance customer interactions and satisfaction.
- Impact on Business Performance: Assessing the tangible benefits and business impact of Generative AI-led customer experience transformation, such as increased customer loyalty, higher conversion rates, and improved customer lifetime value.
- Overcoming Challenges: Discussing the challenges, limitations, and potential risks involved in implementing Generative AI for customer experience transformation and exploring strategies to mitigate them.
- Future Possibilities: Exploring emerging trends and advancements in Generative AI that could shape the future of customer experience, such as generative design, hyper-personalization, and predictive customer service.
Agenda
| Time | Description |
|---|---|
| 3:00 - 3:05 PM | Welcome Note & Context Setting Karan Karayi, Editor-in-Chief, Team Marksmen Network |
| 3:05 - 3:25 PM | Keynote Session by Uniphore Aravind Ganapathiraju, Vice President of Applied Sciences, Uniphore |
| 3:25 - 3:30 PM | Poll Survey and Open Q&A Session |
| 3:30 - 4:25 PM | Panel Discussion: Greater for All Intents: Harnessing Gen AI for better CX Speakers Varadharajan Ragunathan, Head- Monetization & Customer engagement, Big Basket Mousumi Lahiri Roy, Vice President & Head Customer insights, Aditya Birla Capital Ravi Kumar V.R. Majumdar, CGM & CXO, State Bank of India Anamika Chatterjee, Head Customer Service - Retail Finance, Hero FinCorp Moderator: Jennita James, Director - Sales Development, Uniphore |
| 4:25 - 4:30 PM | Q&A and Closing Remarks |
Partners
Presenting Partner
Digital Partner
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