The financial services sector is experiencing a fundamental shift in how customers interact with their banking and lending institutions. Today's consumers demand seamless, personalized experiences across multiple touchpoints, from digital platforms to traditional branch services. For NBFCs and banks, excellence in customer experience has become the cornerstone of competitive advantage, directly influencing customer loyalty, market share, and bottom-line growth. The stakes are particularly high as traditional financial institutions face competition from agile fintech companies that prioritize digital-first customer experiences. This transformation necessitates a strategic approach that balances technological innovation with operational efficiency while maintaining regulatory compliance and security standards.
Verint's cutting-edge platform addresses these complex challenges by offering a comprehensive suite of AI-powered solutions specifically designed for the financial services sector. By integrating advanced interaction analytics with industry-specific language models, institutions can unlock deeper customer insights and automate routine processes while maintaining personalized service delivery. The platform's open architecture ensures seamless integration with existing systems, enabling rapid deployment and measurable returns within months rather than years. Through intelligent automation and real-time analytics, organizations can proactively identify customer needs, streamline operations, and create more meaningful customer interactions. This approach not only enhances customer satisfaction but also drives operational efficiency through reduced costs and increased revenue opportunities.
Chief Compliance Officer
Head of Operations & Customer Service
Managing Director- Customer Engagement Solutions, India & SAARC
CIO
Vice President South East Asia
Vice President - Process Excellence, Quality & Customer Experience
Chief Compliance Officer
Director, Customer Analytics - SE Asia
Head Customer Experience
Head Customer Service - SME Operations
SVP - Head Service Assurance and Strategic Alliances
Partner
Time | Description |
---|---|
05:00 PM – 06:25 PM | Hi-Tea and Registrations |
06:25 PM – 06:30 PM | Welcome Address Dimpal Bajwa, Chief Editor, Marksmen Daily |
06:30 PM - 06:45 PM | Opening Address Manish Shah, Vice President South East Asia, Verint |
06:45 PM - 07:45 PM | Roundtable Session: Improving Customer Engagement for NBFCs and Banks: Leveraging AI-Driven Business Outcomes Moderator: Vinay Narkar, Partner, KPMG in India |
07.45 PM - 08.00 PM | Verint Product Demo Prashant Pandey, Director, Customer Analytics - SE Asia, Verint |
08:00 PM - 08:10 PM | Closing Remarks Anil Chawla, Managing Director, Verint |
08:10 PM Onwards | Cocktails and Dinner |